How to get help.

How to reach us, and what to expect when you do.

Getting help

Email hello@kywrd.appwith what you’re seeing. kywrd is currently run by one developer, not a support team, so response times will vary — we are not going to promise a service-level agreement we cannot keep. What we can promise: every report gets read, and we will tell you plainly if something is a known limitation rather than a bug.

What to include in a report

Which app and which store (App Store or Google Play).
What you expected to see, and what you saw instead.
A rough date or time, if the issue is about a chart, rank, or a recommendation.
A screenshot, if the issue is visual.

Frequently asked

Why is Play search volume an estimate, not a measurement?

Because Google does not publish one. Apple publishes a real search popularity score through Search Ads; Google Play has no equivalent public number, so any "volume" figure you see for Play — ours included — is a model built from what does show up publicly, like ranking movement and category signals. We label it modeled rather than let it look like Apple’s number.

Why does my chart have a gap in it?

A missed scrape day renders as a gap, not an interpolated guess. Store requests occasionally fail or get rate-limited, and we would rather show you an honest missing day than fabricate a data point to make the line look continuous.

What happens when I accept a recommendation?

Accepting a recommendation copies the finished, store-ready text to your clipboard and logs that you accepted it. Nothing is sent to a store automatically.

Does kywrd publish changes to the App Store or Google Play for me?

No. kywrd never has write access to your store listing. You paste the change in yourself, through App Store Connect or the Play Console, same as you do today.

What if a keyword recommendation turns out to be wrong for my app?

Dismiss it. Recommendations are informational, not automatic changes, and dismissing one costs you nothing — kywrd keeps tracking and will surface something else if the situation changes.

Billing and account questions

For subscription, billing, or cancellation questions, see /terms or email hello@kywrd.app directly.